Last updated: August 11, 2026
These Terms of Service (“Terms”) govern your use of the ROIvault LLC website and any purchase or use of our services. ROIvault LLC may also be referred to as “ROI Vault,” “ROIvault,” “we,” “us,” or “our.”
By accessing our website, submitting a form, booking a call, or purchasing services, you agree to these Terms. If you do not agree, do not use our website or services.
These Terms are intended to align with our Master Service Agreement for Online Marketing & Web Services (“MSA”). If you sign an MSA, SOW, proposal, or order form with us, those documents control if there is a conflict.
1) Who We Are
ROIvault LLC provides online marketing, branding, web development, search engine marketing, pay-per-click advertising, and related digital services as described in written scopes, proposals, order forms, and/or an executed agreement.
2) Website Use
You agree not to misuse our website, including attempting to disrupt, damage, or gain unauthorized access to our systems, or using our content in a way that violates law or someone else’s rights.
We may suspend or block access to the website for any reason, including suspected misuse.
3) Services, Scope, and Deliverables
Services are provided only as specifically described in an executed MSA, scope of work (“SOW”), proposal, or order form. Any services not included in the agreed scope may require additional fees.
If you request work outside the agreed scope, it may be billed hourly or as a fixed fee as confirmed by us and approved by you.
4) Fees, Automatic Billing, Refunds
If you purchase services, you authorize ROIvault LLC to charge your payment method automatically through Stripe subscription billing or another processor we designate.
All fees are earned upon receipt and are non-refundable, unless a written agreement signed by us states otherwise.
If a payment fails, is declined, or reversed, we may suspend or terminate services, and you are responsible for amounts owed and applicable collection costs as allowed by law.
5) Advertising Spend is Separate
Advertising spend is not included in our management fees. Ad spend must be paid directly by you to the advertising platform (Google, Meta, Microsoft, etc.). We are not responsible for platform billing issues, policy enforcement, outages, or account restrictions.
6) Term and Cancellation
Services are generally provided on a subscription basis (month-to-month or by the billing cycle stated in your SOW). You may cancel at any time by written notice (email), subject to amounts already owed.
We may suspend or terminate services for non-payment, breach, or as permitted under the applicable agreement.
7) Geo or Market Exclusivity
If geo or market exclusivity is granted, it is limited to the mutually agreed territory and industry, typically the county where you are primarily based unless your written agreement states otherwise.
Exclusivity does not guarantee performance outcomes.
8) Performance Disclaimer
Marketing results vary. You understand and agree that we do not guarantee rankings, leads, sales, revenue, or ROI, and that third-party platforms and competitors are outside our control.
We use professional best practices and will not use prohibited techniques.
9) Client Responsibilities
You agree to provide timely access, materials, accurate business information, approvals, and cooperation needed to perform services. Delays caused by you can extend timelines.
You are responsible for your business claims, compliance, licensing, and fulfillment.
10) Intellectual Property
Your content: You retain ownership of the content you provide (text, images, trademarks), and you represent you have the rights to use it.
Our systems: We retain ownership of our proprietary systems, strategies, frameworks, templates, and internal tools. You receive a limited, non-transferable right to use deliverables as described in your agreement.
For clarity, Evaluation Materials are not deliverables and may not be used or implemented unless expressly permitted under a paid written agreement.
10A) Confidential Use of Evaluation Materials (No Use Without Engagement)
“Definition. ‘Evaluation Materials’ means any audits, proposals, strategies, recommendations, plans, templates, frameworks, notes, recordings, documents, or other materials we provide or present before a paid written agreement is executed (including materials shared during calls, meetings, emails, downloads, or proposals).
Confidentiality and Limited Purpose. Evaluation Materials are confidential and are provided solely for the purpose of evaluating a potential engagement with ROIvault LLC.
No Implementation or Sharing. You agree not to use, reproduce, distribute, disclose, publish, share, or implement the Evaluation Materials, in whole or in part, without first entering into a paid written agreement with us that expressly authorizes such use.
No License. Except for the limited right to review the Evaluation Materials for evaluation purposes, no license or other rights are granted, whether by implication, estoppel, or otherwise.
Remedies. Unauthorized use of Evaluation Materials constitutes a material breach of these Terms. We reserve the right to seek injunctive relief and any other remedies available at law or in equity, and to invoice for the applicable strategy, consulting, or proposal fee.”
11) Third-Party Services and Tools
Your campaigns and website may rely on third-party services (hosting, analytics, ad platforms, plugins, CRMs, tracking tools). We are not responsible for third-party outages, algorithm changes, policy decisions, suspensions, or vendor billing issues.
12) Website Attribution Link
If we build or manage your website, you grant ROIvault LLC permission to place a small attribution link in the website footer that credits our agency.
Example text:
“We ♥ our Digital Marketing Agency”
- The link may point to our website or a case study page.
- We will keep it professional in size and placement.
- If your written agreement (SOW) states different attribution terms, that agreement controls.
13) Portfolio and marketing rights
Unless prohibited by a written agreement, you grant us permission to display your business name, logo, and non-confidential project screenshots in our portfolio and marketing as proof of work.
14) Disclaimers
THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
15) Limitation of Liability
To the fullest extent permitted by law, ROIvault LLC will not be liable for indirect, incidental, special, or consequential damages (including lost profits). Our total liability is limited as described in the applicable agreement, and may be limited to fees paid in a defined lookback period.
16) Indemnification
You agree to defend, indemnify, and hold harmless ROIvault LLC from claims arising out of your content, your business, and any claims or materials you approve for advertising, to the extent permitted by law.
17) Governing Law and Dispute Resolution
These Terms are governed by Florida law. Disputes may be subject to binding arbitration in Orlando, Florida, as described in the applicable agreement.
18) Changes to these Terms
We may update these Terms at any time by posting the updated version on this page and changing the “Last updated” date. Your continued use of the website or services means you accept the updated Terms.
19) Contact Us
If you have questions about these Terms of Service contact ROIvault LLC using the details below.
Call (407) 279-1929 or book a call. ROIvault LLC is based in Orlando, Florida.